Warranty Policy Overview
Briefly explain the warranty terms:
- New Machines: 1 year after installation.
- Used Machines: 6 months after installation.
Coverage: Parts and labor costs.
Exclusions: Damage caused by improper operation or human error.
Warranty Claim Process
Submit Warranty Claim Online Customers contact the sales team via phone or email fill in equipment information, fault description, and upload relevant photos or videos.
Company Review: The company reviews the claim to confirm eligibility.
Fault Resolution: Technicians are arranged for remote or on-site troubleshooting and repair.
Warranty Completion: After resolution, customers confirm completion and provide feedback.
Customer Attraction Strategies
Fast Response Commitment
Promise to respond within 24 hours and provide a solution within 48 hours after receiving a warranty claim.
Global Warranty Standards
Ensure consistent warranty service quality and standards worldwide.